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Sometimes a perceived product "problem" is actually one of its greatest attributes. For years we fought against complaints that Polywater lubes were too slippery (well, yeah, that's kinda the idea) or that Polywater J was too stringy (which is why no other lube on Earth is as good at pulling itself along in the conduit and actually getting to where the rub is). Understanding the products you represent and being able to respond appropriately to complaints can make all the difference in a sale. Which brings us to FST Foam Duct Sealant. A common complaint about FST is the initial runniness of the foam. Don't apologize for this. Instead, provide an educated answer on why runniness is crucial to a good duct seal. It has to do with the "Science of Foam." Those looking for the fastest, neatest, and easiest duct sealing application typically end up with no seal at all. FST, on the other hand, creates the most effective seals--in part due to its initial liquid state. Explain to customers that FST is intentionally formulated with a low viscosity because this ...
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