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Last week our customer service department fielded this emailed question from an obviously satisfied FST Foam Duct Sealant end user: "Hello, I have used the FST-180 in the past, (an excellent product I might add), but I have a question. What difference is there between the FST-180 and the FST-250, other than it being a single cartridge? Thanks." --M. Bauer, Supervisory Telecommunications Specialist, The Presidio Trust. It's a good question, to which all Polywater representatives should clearly know the answer. First of all, there is no difference in the FST foam itself. Both packages contain exactly the same chemical product. There is, however, a difference in the size of the packages. The FST-180 contains 6 ounces or 180 ml of material. The FST-250 contains 8.5 ounces or 250 ml of material. That doesn't make one better than the other any more than a gallon is better than a quart; it's simply a matter of user preference. The most significant difference is the application tool. The more expensive FST-180 application tool is exclusive to the package and not likely owned by a user for any other purpose. The FST-250 fits the common caulking gun tool that many users already have, although as we have warned, regular users will want the sturdier version of the tool (our cat #FST-TOOL250); the cheap hardware store versions make dispensing difficult and do not stand up over time. The more familiar and less expensive FST-250 tool, which users can often find other uses for, makes the larger volume FST-250 a popular choice. However, we have many satisfied FST-180 users who already own an FST-180 tool, have no reason to switch packages, and should be under no pressure to do so. The key for the sales force is to understand and be able to explain the package differences, and then let the customer decide which suits their application best. There is no wrong answer. |
