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You might know this: Although there were irregular deliveries of U.S. mail via airplane as early as 1911, regularly scheduled air mail service began in the U.S. in 1918. Numerous famous pilots served in the Air Mail Service, including aviation pioneer Charles Lindbergh, who joined in 1926. Despite flimsy planes and unpredictable weather, air mail greatly speeded the delivery of mail, and is still one of the fastest methods of transmitting purchase orders today. There is a faster way, though. Orders can still fly through the air, but they don't need pilots--or even planes. It's called "email." But did you know this? Domestic purchase orders should be emailed to Polywater at orderentry@polywater.com. Email sent to this address bypasses intermediate personnel (where orders could be delayed) and instead goes directly to the person who enters new orders into the accounting system. Even though this employee is forbidden to take vacation, the address is monitored by others in the same department to avoid any delay or disruption caused by illness or other absences. We tell you this because many agents and customers send orders to Polywater's default email address at custserv@polywater.com. While that works, it should be noted that this address is on every letterhead, business card, web page, and product flyer we have ... and has been for many, many years. The result is that it receives a high volume of traffic. One person is assigned to scan through the wide variety of inquiries (mostly spam, naturally) and distribute accordingly within the operation. This can cause delay. We don't like delay. Our customers don't like delay. You can avoid delay and low-flying birds by having your customers use the orderentry@polywater.com address. |
